Refund policy

You deserve a smooth shopping experience. Please read the refund guidelines before placing an order.

All items are made-to-order.
This means each piece is printed just for you. Because of this, we do not accept returns or refunds for:

• Change of mind
• Ordering the wrong size
• Buyer error

We only offer replacements for items that arrive damaged or incorrect.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact us within 7 days of delivery.

Email: cozymusecotexas@gmail.com

Phone: (817) 760-0880

Include:

• Your order number
• A photo of the item
• A photo of the packaging
• A short note about the issue

We will review your request and send a replacement if the issue is confirmed.

Lost Packages

If tracking shows “delivered” but you did not receive your item, contact your local carrier first. If they cannot locate it, email us and we will guide you through the next steps.

Order Changes or Cancellations

Orders cannot be changed or canceled once they enter production. Production usually starts within a few hours of purchase.

Shipping Costs

Shipping fees are not refundable.

Final Sale Items

Personalized items are final sale and cannot be replaced unless damaged or incorrect.